We do what we can to accommodate you with any last minute problems but we also have to be reasonable with our Hosts and 3rd party suppliers (for the booking services).
If you cancel a booking that only includes time with a Host more than 7 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you. No refunds will be made if you cancel less than 7 days before commencement of the services being provided to you.
If you cancel a booking that includes extras such as food, transport, tickets to attractions etc. more than 14 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you less the costs of any tickets, transport and food costs that may have already been purchased on your behalf.
No refunds will be made if you cancel less than 14 days before commencement of the services being provided to you.
Please see our full Cancellation Policy here (clause 5).
For 3rd party bookings (GetYourGuide, Viator, Expedia, Visit Britain, Klook etc.) please refer to their own cancellation policy guidelines and contact their customer service team for any help of advice on cancellations and refunds.
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