General & Contact
Booking the Experience
- Can I change my host?
- How do I apply my discount code?
- What currency can I pay in?
- What is included in the experience? Can I include food tastings/lunch in my booking?
- It won’t let me book for 8+? How can I do this?
- I am unable to book for today, do you accept on-the-day bookings?
Post-booking, pre-experience, planning stage
- Can I change my start time or meeting point?
- When will I know who my host is?
- Can we start late (e.g. at 10pm)?
- I haven’t heard from my host- what should I do?
- I’ve not had my experience yet but I want to add additional hours? Can I book an additional experience?
- After I have booked an experience, can I invite others to join me?
During the Experience
Special Requests & Personlization
Gift Vouchers
- Do I need to select an experience date for a gift purchase or can the recipient choose it later?
- Can I change the experience I was given as a gift voucher?
- Can I exchange my voucher?
- My voucher has expired, can it be extended?
- Do I need to take the experience before the expiry date, or just book?
- When does my gift voucher expire?